Rose & Rust — Autumn Flower Jar

Because flowers are fresh and perishable, we don’t accept returns. That said, we want you to love what you receive.

If there’s an issue with your order (damage in transit, missing items, or flowers that arrive in poor condition), please contact us within 24 hours of delivery with your order number + a photo. When appropriate, we’ll offer a replacement, partial refund, or store credit at our discretion.

Order changes & cancellations

• Orders may be changed or cancelled up to 48 hours before the scheduled delivery/pickup date.

• Last-minute cancellations (inside 48 hours) may receive store credit rather than a refund, as flowers and supplies have already been sourced.

Delivery issues If an incorrect address is provided, or if we’re unable to complete delivery due to access issues, a redelivery fee may apply.

Safe drop-off If no one is available to receive the flowers, we’ll leave them in a safe spot whenever possible. Please include any helpful notes at checkout (gate codes, doorman instructions, preferred placement, etc.). Once delivered, the order becomes the customer’s responsibility—especially in extreme heat/cold.

Pickup (optional) Pickup is available

Packaging Bud vases are carefully packaged to travel safely. For best results, unpack promptly and top up water when they arrive.

Top up water daily, keep out of direct sun/heat, and trim stems if needed. (A quick refresh = longer-lasting blooms.)

Bud vases are intentionally varied for a natural, collected look. Expect a mix of heights and shapes—perfect for tables where you still want to see across and talk.